Medallia Xchange


Clootrack

By: Clootrack Software

VoC analytics to fix falling survey response rates

Clootrack is an AI Superagent for complete VOC Analytics. Tap into the broadest data sets - both structured and unstructured.

Go beyond dashboard to uncover WHY and So What with AI insight digests.

Clootrack helps you gain deeper insi... CONTINUED BELOW


  • Reduce customer churn by ~35%, Cut Ecomm returns by 18%, Reduce call center volume by 12%
  • Accelerate product development by 3+ months
  • Save 300+ hours per strategic workshop, and 180+ hours per due diligence
  • Deliver 38X+ ROI on insights
  • Launch products with higher market fit by analyzing unmet needs from feedback at scale
  • Improve campaign effectiveness by aligning messaging with voice-of-customer themes.



Overview

Clootrack is an AI Superagent for complete VOC Analytics. Tap into the broadest data sets - both structured and unstructured. Go beyond dashboard to uncover WHY and So What with AI insight digests. Clootrack helps you gain deeper insights 7.5X faster - using AI that's tailored to your business and research methods. The insights are based on a comprehensive set of data - both first-party and online. Clootrack insights, including qualitative data, are 94.5%+ accurate. Its patented unsupervised analysis ensures qualitative insights are unbiased and actionable. The platform includes 1000+ connectors to enterprise data sources and can crawl data from online sources. Clootrack has helped brands reduce churn by ~35%, reduce ecomm returns by 18%, accelerate new product development by over 3 months, and achieve over 38X ROI. For management consulting firms, it saves over 300 hours per pitch and strategic workshop preparation. For investment funds, it saves 100+ hours per due diligence, boosting deal flow. The platform features automated noise elimination, supports 55+ languages, and ensures enterprise-grade security with zero data retention in AI models, multi-tenancy, and compliance with ISO 27001 standards.
APP TYPE: Connector
SUITE: B2B Customer ExperienceContact CenterCustomer ExperienceDigitalEmployee Experience
INDUSTRY: All IndustriesAutomotiveBankingBusiness ServicesCommunications & MediaEducationEnergy & UtilitiesFinancial ServicesGovernmentHealthcare & Life SciencesHigh TechInsuranceLogisticsManufacturingRetailSports & EntertainmentTechnologyTelcoTravel & Hospitality
LANGUAGES: English
WHAT'S INCLUDED: 
  • Seamless Data Integration & Prep: Connect first-party and online sources like surveys, call transcripts, reviews, forums and social media. Clean and shape data effortlessly with a no-code interface.
  • AI-Powered Smart Workflows: Use LLMs to extract goal-based insights and auto-detect themes and sentiment. Set up repeatable workflows for deep-dive analysis at scale.
  • Insightful Dashboards: Track brand perception, NPS drivers, and more with interactive dashboards built for exploration and action.
  • Faster Insights Made Simpler: Get instant answers on the go with our conversational AI agent - Genie.
  • AI Insight Digest: Where insight meets action.
  • Automate analyses like VoC, competitive benchmarking, and product feedback instantly.

Clootrack Software

Phone

+1 650-379-5586

Website

clootrack.com

About This Provider
Clootrack, an AI-enabled Customer Experience Analytics platform, helps brands understand the "WHY" behind customer interactions. Our technology excels at processing vast amounts of unstructured data, eliminating noise, and conducting 10x faster analysis to deliver actionable consumer insights. By leveraging Clootrack's capabilities, brands make rapid, customer-focused decisions that transform critical areas such as customer acquisition strategies, new product development, market expansion, and purchase frequency.

Trusted by top brands globally, Clootrack is instrumental in enhancing customer acquisition, driving product innovation, reducing customer churn, and achieving competitive differentiation. Discover the power of informed decision-making and unparalleled customer insights with Clootrack.


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