Medallia Xchange

Healthcare: Provider - Post Care Experience

By: Medallia

Deliver a better patient experience.

Business Impact

Enhance physician engagement in patient experience efforts by sharing meaningful and actionable insights
Decrease patient churn by empowering teams to engage in service recovery and meet patient needs in the moment
Increase patient loyalty by addressing operational issues and reducing risk of churn
Improve quality health outcomes pre & post-visit/procedure

Overview

To help health systems meet their objectives, grow their business, and quickly resolve challenges to drive patient loyalty and satisfaction, Medallia leveraged learnings from successful patient experience programs to design an effective, scalable program for leaders to accelerate the delivery of better experiences and outcomes. The Healthcare: Provider - Post Care Experience app gathers feedback on key moments of the patient journey, covering everything from scheduling, wait time, the facility itself, and of course, your care teams. Reports surface insights to the appropriate teams and the appropriate times, and provide recommended actions for a better patient experience.

APP TYPE: Program

SUITE: Customer Experience

INDUSTRY: Healthcare & Life Sciences

LANGUAGES: EnglishFrenchGermanSpanishPortugueseJapaneseItalianCustom Translations Available

WHAT'S INCLUDED:

Survey template including key scheduling, provider and facility satisfaction metrics
Triggering and sampling rules to prevent survey fatigue
Notifications to alert leads of detractors, promoters or legal keywords and corresponding follow up workflows
Reporting dashboards for providers, regional and facility leaders, follow-up teams, admins and insight roles
In depth text analytics to identify themes and trends across the entire patient population with the use of AI and machine learning
Supports integrations with EMR systems and HMS/HRMS systems

Medallia

About This Provider

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. Learn more about our values.

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