Medallia Xchange

B2B: Customer Relationship

By: apps

Understand the health of your accounts

Business Impact

Identify and save at-risk accounts in real time
Improve rep productivity and drive positive sales outcomes
Foster true partnership relationships with your clients and channel partners

Overview

B2B client experiences are uniquely multifaceted; each client account is made up of a diverse group of stakeholders who interact with your brand across a variety of channels and touchpoints. B2B Customer Experience brings together feedback from the full range of stakeholders with key operational data and internal perspectives to provide a complete picture of each account's health. Account Managers get actionable intelligence in real time, with churn risk and upsell notifications on mobile, in Salesforce or other CRM systems, and wherever they work. Alerts and health scores draw on data ranging from customer verbatims to product usage to contract terms, turning disparate information into clear next steps.

APP TYPE: Program

SUITE: B2B Customer Experience

INDUSTRY: Business Services

LANGUAGES: EnglishFrenchGermanSpanishPortugueseJapaneseItalianCustom Translations Available

WHAT'S INCLUDED:

Survey template gathering feedback on key metrics, including detailed questions covering team, service and product satisfaction
Triggering and sampling rules to prevent survey fatigue
Notifications to alert account leads of detractors, promoters or low driver satisfaction ratings and corresponding follow up workflows
Reporting dashboards for executives, regional and departmental leaders, account reps, admins and insight roles
Text analytics to identify themes and trends across accounts with the use of AI and machine learning
Supports integrations with CRM (e.g. Salesforce) and Collaboration (e.g. Slack) platforms

apps

About This Provider

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. Learn more about our values.

(0)

RATING DISTRIBUTION:

Most helpful positive review

Most helpful critical review

See All Reviews

Filter by

Sort By

We take abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.