Medallia Xchange

Hospitality: Guest Stay Experience

By: apps

Win guest loyalty with exceptional experiences

Business Impact

Increase customer loyalty with improved guest experiences
Spot and handle location-specific issues early to improve guest satsifaction
Reduce customer churn by quickly actioning on negative feedback

Overview

In today's hospitality industry, attracting, engaging, and retaining guests are major challenges. To win guest loyalty with responsive, top-notch experiences, hotels must listen carefully to guest voices and resolve issues as soon as they emerge. Medallia's Hospitality: Guest Stay App has everything you need to gather comprehensive feedback and convert it to actionable insights. In addition to gathering key satisfaction metrics about a guest's stay, this app has the built-in flexibility to collect feedback on nearly every aspect of their entire experience. Near infinite customization is possible using the included library of over 200+ questions, covering everything from child care to casinos, from gift shops to every nuance of a guest room. And these same questions can be used to create additional targeted surveys to gain insight on top-of-mind topics. A suite of reports offer views focused on both guest stays and feedback tied properties, allowing specific teams quick access to what matters most to them.

APP TYPE: Program

SUITE: Customer Experience

INDUSTRY: Travel & Hospitality

LANGUAGES: Custom Translations AvailableEnglishFrenchGermanItalianJapanesePortugueseSpanish

WHAT'S INCLUDED:

Customizable survey templates gathering feedback on the guest stay experience, with a flexible library of over 200 questions covering all aspects of hospitality
Triggering and sampling rules to prevent survey fatigue
Notifications to alert Property Managers of detractors and promoters along with supporting workflows and rapid response templates
Reporting dashboards focused on guest stay and property specific metrics for Property Managers, and program Admin and Insight roles
Text analytics to identify themes and trends across guest feedback with the use of AI and machine learning
Supports import of guest and reservation information, and detailed property profiles from 3rd party systems for enhanced context and richer insights

apps

About This Provider

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. Learn more about our values.

(0)

RATING DISTRIBUTION:

Most helpful positive review

Most helpful critical review

See All Reviews

Filter by

Sort By

We take abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.