Medallia Xchange


Employee: Engagement - Pulse

By: Medallia

Employee: Engagement - Pulse

Measuring employee engagement is a foundational component of employee experience (EX) programs. Medallia defines engagement as the emotional connection with the work, the organization, clients and communities where employees feel excite... CONTINUED BELOW


  • Drive business growth and efficiency through scaled employee engagement programs
  • Create a culture of listening, empowerment and action that fosters innovation and creativity
  • Improve employee happiness, productivity, and tenure
  • Use real-time feedback to coach and develop leaders
  • Maintain an up-to-the-minute view of employee engagement



Overview

Measuring employee engagement is a foundational component of employee experience (EX) programs. Medallia defines engagement as the emotional connection with the work, the organization, clients and communities where employees feel excitement, dedication and inspiration. Medallia's EX programs are designed by our EX Advisory and Practice experts (which include PhDs and I/O psychologists) with the intent to build a strong and academically sound foundation for any client's program. Our Employee Engagement package offers thoughtfully designed survey tools, methodologies, role-based overview and deep dive dashboard designs, and best-in-class analytic reporting. Using our Engagement Methodology and reporting templates, clients get quick time to value, or alternately, as a starting place upon which your organization can build, customize, and iterate. This BPP leverages our proprietary Engagement Methodology to gather employee feedback using wave based annual, semi-annual or pulse surveys. This BPP provides end users the ability to understand their key engagement drivers and category scores, uncover high impact unstructured feedback topics, and help stakeholders cross an organization take informed, strategic action.

APP TYPE: Program
SUITE: Employee Experience
INDUSTRY: All Industries
LANGUAGES: EnglishFrenchGermanSpanishPortugueseJapaneseItalianCustom Translations Available
WHAT'S INCLUDED: 
  • Survey templates covering wave based Engagement and Pulse surveys
  • Survey items using a 5-point, Likert-type agreement scale, a 6 Engagement Items and 28 drivers of engagement divided into 9 driver dimension category scores
  • 9 driver dimension category scores calculations and our Pattern of Response Engagement Classification and Index
  • Real-time dashboards for executives, front line team and departmental leaders, HR business partners/Insights, Employees, and Program Admins
  • Strict data access controls for enhanced privacy protections and minimum sample size hiding (data hidden where displayed sample is < 5)
  • Triggering and sampling rules for continuous, multi-hierarchy and multi-location rollouts
  • Manager workflows for action planning with tailored coaching/action templates available
  • Supports integrations with HRIS (e.g. Workday) and Collaboration (e.g. Slack) platforms, including detailed demographic information for enhanced context and richer insights

Medallia

About This Provider
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. Learn more about our values.


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