Medallia Xchange


Employee: Onboarding Experience

By: Medallia

Employee: Journeys and Moments - Onboarding

Part of Medallia's Employee Journeys and Moments series, this Onboarding package collects feedback on the span of new employees as they join your organization, at 1 week, 30 days and 90 days. Embedded analytics quickly identifies and pr... CONTINUED BELOW


  • Reduce new hire attrition with immediate alerts for onboarding struggles
  • Create engaged employees with early listening and timely feedback-driven action
  • Speed time to productivity by acting on new hire feedback to improve onboarding



Overview

Part of Medallia's Employee Journeys and Moments series, this Onboarding package collects feedback on the span of new employees as they join your organization, at 1 week, 30 days and 90 days. Embedded analytics quickly identifies and prioritizes opportunities for improvement, optimizing the path from new hire to loyal, productive employee. Built-in alerts flag when new employees are struggling, enabling quick course correction and lowering new hire turnover. As with all of Medallia employee experience packages, confidentiality is paramount and data controls are tightly coupled to reporting structures not just roles, protecting employees information. Medallia's Employee Journeys and Moments packages allow you to understand and adjust how individuals experience critical moments in their tenure at your company. Packages are available for every stage of the employee lifecycle to help inform and drive strategic priorities, starting with first impressions during recruiting (Employee: Recruiting Experience), followed by onboarding (Employee: Onboarding Experience), through high value activities like training and development (Employee: Training Experience), and ultimately capturing sentiments and reactions during exit and separation (Employee: Exit Experience). And with Medallia's integrations with HRIS, ATS, and Collaboration platforms, existing employee workflows don't need to be disrupted.

APP TYPE: Program
SUITE: Employee Experience
INDUSTRY: All Industries
LANGUAGES: EnglishFrenchGermanSpanishPortugueseJapaneseCustom Translations Available
WHAT'S INCLUDED: 
  • Survey templates gathering feedback on key metrics about the employee onboarding experience, at 1 week, 30 days and 90 days, customized with tenure-appropriate questions
  • Strict data access controls for enhanced privacy protections
  • Triggering and sampling rules for accurate targeting
  • Alerts for negative emotions or unfavorable scores at all stages of onboarding and corresponding follow up workflows
  • Reporting dashboards for Onboarding lead, Executive, Employee(access controlled), and program admin and insight/HR analytics roles
  • Text analytics to identify themes and trends across new employees with the use of AI and machine learning
  • Supports integrations with HRIS (e.g., Workday), ATS (e.g., Lever) and Collaboration (e.g., Slack) platforms

Medallia

About This Provider
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. Learn more about our values.


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