Medallia Xchange

Restaurant: Meal Experience

By: Medallia

Restaurant: Meal Experience

Business Impact

Increased restaurant foot traffic, sales, and new customer count
Improvement in speed of order and delivery accuracy
Reduction in customer complaints
Happier, more satisfied employees

Overview

Guests expect the right level of service when they visit a restaurant and look for convenience, speed, and quality. Restaurant Meal Experience from Medallia enables both full service and quick service restaurants to capture the dining experience, from ordering through consumption and departure. Feedback is delivered to front line shift and general managers, field leadership, and insights teams so they can drive actionable insights and improvements to service, atmosphere, menu items, and operating efficiency.

APP TYPE: Program

SUITE: Customer Experience

INDUSTRY: RetailTravel & Hospitality

LANGUAGES: EnglishFrenchGermanSpanishPortugueseJapaneseItalianCustom Translations Available

WHAT'S INCLUDED:

Survey templates, utilizing both email and receipt-based modes, that encompass all order and dining permutations, and cover everything from food taste, server and staff interactions, to the restaurant itself.
Triggering and sampling rules to prevent survey fatigue
Notifications to alert managers and team leads of detractors, promoters, customizable legal keywords or customers needing follow-up along with supporting workflows and rapid response templates
Role-based dashboards designed for executives, restaurant managers, franchise owners, field leaders, guest services team, and team members as well as program Admin and Insights users
Operational reporting that combines transactional, product, guest, and feedback data to identify patterns and prioritize actions
Support for Medallia Ask Now, which enables creation of new survey questions and advanced targeting, including restaurant, customer segment, or region, for rapid feedback on limited time offers, promotions, or new products
Text analytics to identify themes and trends across restaurant guests with the use of AI and machine learning
Supports import of detailed order and customer and loyalty information from 3rd party systems for enhanced context and richer insights

Medallia

About This Provider

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. Learn more about our values.

(0)

RATING DISTRIBUTION:

Most helpful positive review

Most helpful critical review

See All Reviews

Filter by

Sort By

We take abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.