Medallia Xchange

Slack Connector

By: Medallia

Collaborate on experience within Slack.

Business Impact

Provide visibility of your experience data in a public channel for teams to monitor, triage and collaborate on
Increase employee response rates to capture insights and improve employee experience
Improve response times to customer or employee feedback in one, easy to use channel of communication

Overview

Medallia for Slack - a seamless one-way integration that effortlessly channels experience data captured by Medallia into Slack. Gain unparalleled visibility into customer feedback and empower your team to take action. Medallia for Slack also serves as a versatile distribution channel for surveys, making it easier than ever to gather valuable insights from your Slack community.

APP TYPE: Connector

SUITE: Customer ExperienceB2B Customer ExperienceEmployee ExperienceDigitalContact CenterProduct

INDUSTRY: All Industries

LANGUAGES: English

WHAT'S INCLUDED:

Notify employees to take action on feedback and close the loop with customers
Power feeds into public channels to provide broad visibility to experience data across teams and departments
Collect feedback from employees to improve the employee experience

Data Sheets

Install Link

Medallia

About This Provider

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. Learn more about our values.

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