Medallia Xchange


JIRA Connector

By: apps

Optimize issue resolution and share insights.

Now, you can manage customer experience using Jira and drive further action across your entire organization. Alerts from Medallia Experience Cloud create new issues in Jira in real time so experience issues can be prioritized, triaged,... CONTINUED BELOW


  • Improved issue response times and success rates
  • Increased operating efficiency by automating data interchange and workflows between Medallia and Jira
  • Greater service center productivity, job satisfaction, and employee retention
  • Improved cross-team collaboration



Overview

Now, you can manage customer experience using Jira and drive further action across your entire organization. Alerts from Medallia Experience Cloud create new issues in Jira in real time so experience issues can be prioritized, triaged, and assigned to the correct team, and company-wide response deadlines and SLAs can be met. Issues reflect all relevant experience metadata, including channel, product, and touchpoint, so root causes can be uncovered by appropriate product owners. Companies using Jira Service Desk can invite customers to provide feedback on whether their issues were adequately resolved, triggering automated outreach through Medallia. Subsequent low scores on issue resolution result in follow-up issues created in Jira.

APP TYPE: Connector
SUITE: Customer ExperienceProduct Experience
INDUSTRY: All Industries
LANGUAGES: EnglishFrenchGermanSpanishPortugueseJapaneseItalianCustom Translations Available
WHAT'S INCLUDED: 
  • Secure authentication from Medallia Experience Cloud to Atlassian Jira
  • Real-time Jira issue creation from Medallia alerts and case management
  • Send Medallia surveys to customers in real-time after an issue is closed in Jira
  • Send customer insights gathered from Medallia surveys to Jira

apps

About This Provider
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. Learn more about our values.


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