Medallia Xchange

Sports & Entertainment Experience Management Suite

By: Riptide Partners

Turn signals into insights.

Capture and measure guest experience in real-time. Tailored to Sports & Entertainment, Teams, Venue and facility Management. Understand and act on signals.

Business Impact

Operations: Drive your operation by tracking your KPI metrics and identifying trends over time to improve aspects of event feedback.
Time to Value: Make changes to positively impact customer experience within weeks of implementing the Riptide Experience Management Suite.
Account Management: Close the loop with your guests, manage all segments such as individual buyer, season ticket members, and suites/clubs.
Sales: Reduce the churn of your guests and VIP’s Identify revenue and upsell opportunities for F&B, Season Tickets, Merchandise, etc.

Overview

The Riptide Experience Management App provides industry-leading best practice solutions tailored towards Sports & Entertainment, Venues, Stadiums, Teams, and facility management. These powerful tools once only available to the largest enterprises allow you to truly listen to guests, customers, fans, and employees to accurately understand the experiences and take action. These best practice solutions were built by leading Experience Management professionals with knowledge acquired over their career at the most recognizable brands.

APP TYPE: Program

SUITE: B2B Customer ExperienceEmployee Experience

INDUSTRY: All Industries

LANGUAGES: EnglishCustom Translations Available

WHAT'S INCLUDED:

Pre-built guest feedback survey
Custom branded look and feel
Pre-built Dashboards
Text Analytics
Athena Action Intelligence
Closed Loop Module
Managed Service Offering

Riptide Partners

About This Provider

Riptide Partners helps companies like yours make the cultural transformation it takes to compete and win in a customer-centric world. Applying insight and techniques gained through years of achievement, our team offers distinctly nimble Customer Experience solutions tailored to meet your company’s needs and context.

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