Medallia Xchange


Competitive Benchmark

By: Gemseek

Drive strategic initiatives and organizational improvements through detailed benchmarking against your competitors.

Asking your customers how they feel is a great way to start measuring customer experience, but it’s only half of the picture. Your customers may like you, but if they like your competitors more, they will not hesitate to switch.


  • Detailed understanding of strengths and weaknesses in a competitive context
  • Improved strategic decision-making
  • Keeping up-to-date with developments and trends in the industry
  • Valuable data for additional analytics



Overview

Asking your customers how they feel is a great way to start measuring customer experience, but it’s only half of the picture. Your customers may like you, but if they like your competitors more, they will not hesitate to switch.

Competitive CX Benchmarking puts your scores in the context of the real market. It is a comprehensive insight & analytics service that helps you understand at which touchpoints or drivers you surpass the competition and where do you lag behind other vendors. It allows you to focus where it matters the most to prevent churn or gain new business.

APP TYPE: Connector
SUITE: Customer Experience
INDUSTRY: 
LANGUAGES: EnglishFrenchGerman
WHAT'S INCLUDED: 
  • Long survey, 20-25 mins, across main touchpoints and/or BUs, brand level​
  • Recurring or ongoing with specific reporting periods​
  • Double-blinded and incentivized research​
  • Competitive benchmark against 3-5 key competitors​

Gemseek

About This Provider
GemSeek empowers organizations to unlock the full potential of their customer experience data. Through comprehensive Experience Intelligence solutions, advanced analytics capabilities, and proprietary technologies, GemSeek helps clients drive data-driven decisions, optimize CX programs, and cultivate lasting customer relationships.


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